General Refund Rule

All payments made to Marwiz Tech Pvt. Ltd. are non-refundable.

This includes:

• Subscription fees (monthly/annual)
• Platform usage fees
• Dashboard access charges
• AI model usage
• Device or license fees
• Setup & onboarding charges
• Custom development fees

Subscription Payments

• Once a subscription cycle begins, the payment is non-refundable, even if the service is unused or partially used.
• No refunds for auto-renewed subscriptions; you must disable auto-renewal before the billing date.

Setup, Deployment & Onboarding Fees

Fees paid for:

• Installation
• Configuration
• Device setup
• Custom workflows
• Integration
• are non-refundable, as resources and time are already allocated.

One-Time Development or Custom Projects

No refunds will be provided once:

• Work has started
• Resources are allocated
• Initial demo or mock-up is shared

Third-Party Costs

Marwiz will not refund payments related to:

• Hosting
• Cloud servers
• SMS/WhatsApp API
• Google APIs
• Paid plugins
• Hardware purchased
• External license costs
• These are controlled by third-party vendors.

Service Interruption or Technical Issues

Refunds are not provided for:

• Internet failures on client side
• Device malfunctions not caused by Marwiz
• Temporary downtime due to maintenance
• Issues caused by third-party APIs
• Marwiz will make best efforts to restore service but does not guarantee refunds.

Exceptional Refund Situations

A refund may be considered ONLY if:

• Marwiz is unable to start the project
• No service or deliverable was provided
• A major fault occurred on our side before any service delivery
• Refund approvals are solely at the discretion of the Marwiz management team.

Refund Request Process

To request a refund (only eligible cases):

• Send an email to [Insert Email]
• Include invoice number, payment details, and reason
• The finance team will review within 7–10 business days