If you choose to cancel your subscription or service:
All cancellation requests must be sent in writing via email to the Marwiz
support team.
Cancellation does not qualify for any refund (partial or full) for the
remaining subscription period.
Cancellation becomes effective at the end of the current billing cycle
unless otherwise stated.
Any outstanding dues must be cleared before cancellation is processed.
Cancellation of Annual / Multi-Year Plans
For prepaid plans:
No refunds will be issued for early termination.
Services will continue until the paid period expires.
Cancellation of One-Time Services
This includes services such as:
Custom integrations
AI model setups
Hardware installations
Training sessions
Deployment services
Once work has commenced, no cancellation or refund is allowed.
Non-Cooperation or Misuse
Marwiz may cancel or suspend your access without refund if:
You violate the Terms & Conditions
You misuse the software
You attempt unauthorized access
You misuse AI features illegally
You fail to provide required information or cooperation
Payments are overdue
Cancellation by Marwiz
We reserve the right to cancel services if:
Major security risks are detected
Illegal or harmful activities are identified
Our systems or network are affected due to your usage
If Marwiz cancels a service for internal business reasons (not due to client
fault), we may issue a proportional adjustment or alternate solution at our
sole discretion.
Access After Cancellation
After cancellation:
Your dashboard access may be revoked
All Marwiz features and services will stop
Data retention will follow our Privacy Policy
Backup export may be provided only if requested before cancellation date
Hardware provided on rent or subscription must be returned immediately
